Incluye referencias bibliográficas e índice

2002

Este texto se estructura en los siguietes capítulos: personal skills: developing self-awarensess, managing personal stress. Interpersonal skills: coaching, counseling, and supportive communication, gaining power and influence, motivating others, managing conflict. group skills: empowering and delegating, bulding effective teams and teamwork. specific communiocation skills: supplement a making oral and written presentations, supplement b conducting interviews, suplement conducting meetings