Zemke, Ron <br/><br/>
Delivering knock your socks off service 

 - 3a ed 
 -  American Management Association,   2003 
 - 184p.;   22.8cm 
<br/><br/> Incluye Bibliografía 
<br/><br/>2003 
<br/><br/> The fundamental principles of knock your socks off service. The how to. The Problem solving side. Knock your socks off service fitness, taking care of you 
<br/><br/><label>ISBN: </label>978-0-8144-0765-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicio al cliente - Administración
<br/><br/><label>Dewey Class. No.: </label>658.8 Zem D