TY - BOOK AU - AU - TI - Developing management skills SN - 978-0-13-091408-8 U1 - 658.42 PY - 2002/// CY - New Jersey: PB - Pearson education, inc, KW - Marketing - Ejecutivos de Venta N1 - Incluye referencias bibliográficas e índice; 2002 N2 - Este texto se estructura en los siguietes capítulos: personal skills: developing self-awarensess, managing personal stress. Interpersonal skills: coaching, counseling, and supportive communication, gaining power and influence, motivating others, managing conflict. group skills: empowering and delegating, bulding effective teams and teamwork. specific communiocation skills: supplement a making oral and written presentations, supplement b conducting interviews, suplement conducting meetings ER -