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Zemke, Ron

Delivering knock your socks off service - 3a ed - American Management Association, 2003 - 184p.; 22.8cm

Incluye Bibliografía

2003

The fundamental principles of knock your socks off service. The how to. The Problem solving side. Knock your socks off service fitness, taking care of you

ISBN: 978-0-8144-0765-3

Subjects--Topical Terms:
Servicio al cliente - Administración

Dewey Class. No.: 658.8 Zem D